Unit 1: Foundations of Professional Communication
Chapter 1: Communicating in the Workplace and the World
Chapter 2: Types of Communication and Language
Chapter 3: Communication Model
Unit 2: Engaging in Professional Communication:Reading and Writing
Chapter 4: Reading
Chapter 5: Writing Mechanics and Grammar
Chapter 6: Informal Writing
Chapter 7: Formal Writing
Unit 3: Engaging in Professional Communication:Speaking and Listening
Chapter 8: Informal Speaking
Chapter 9: Formal Speaking
Chapter 10: Active Listening
Unit 4: Preparing for Professional Communication
Chapter 11: Exploring Professional Opportunities
Chapter 12: Preparing for an Interview
Chapter 13: Teamwork
Unit 5: Mastering Professional Communication
Chapter 14: Leadership
Chapter 15: Management Skills
Chapter 16: Workplace Culture