Consumers: Know Your Rights!

When are telemarketers legally allowed to call you? Can you return an item if you bought it from a door-to-door salesman? In a retail store, over the phone, at home, or online you have specific rights as a consumer—it’s in your best interest to know exactly what they are! Presented in an engaging “news magazine” format, this program will provide students with an understanding of their rights as consumers and what expectations they should have when purchasing goods and services.

Many important areas are explored, from how to interpret food labels to disclosure of your medical and financial information. Experts offer advice on how to deal with scams and fraud. A list of consumer advocate agencies and related Web sites is also provided for further reference.

1. Consumer Bill of Rights The Consumer Bill of Rights is the right to choose, the right to information, the right to safety, the right to be heard, and the right to consumer education.
2. Food Safety and Home Purchases The Nutrition and Labeling Education Act of 1990 requires specific language on food labels. The Federal Trade Commission (FTC) protects computer purchases by telephone, mail, or fax.
3. Telemarketing and Phone Scams Telemarketers are limited to when they can make calls. Never give personal information like credit card number or bank account number over the phone. Beware of 900 numbers claiming to be free.
4. Salesmen, the Internet, and Medicals Door-to-door salesmen are required to inform you of your purchasing rights. When making Internet purchases, make sure the company is legitimate. You have the right to keep medical records private.
5. Credit Bureaus and Rental Units Credit bureaus can only release information to businesses with a legitimate need. Beware of credit repair companies. Renters have rights to privacy and safety.
6. Mediation and Consumer Protection Complaints need to be in writing. Mediation and arbitration services may help with disputes. City, county, and state consumer protection offices can provide education and support.

Grade: 9-12

Consumers: Know Your Rights! (DVD)
© 2003
Time: 17 Minutes