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Every Call Counts: Telephone Tactics for
Better Business
This video program combines real-world workplace scenarios with
up-to-date “how to” narratives to illustrate key concepts and skills for
proper telephone techniques. A strong base of communication etiquette is
developed through a series of telephone Do’s and Don’ts. Students will learn
how to deliver the perfect greeting, screen calls, handle irate callers,
transfer callers, and use voicemail. Role-playing examples are used
throughout the program.
©2003 • 35 minutes • Grades 9+
Item#: V-ECC • Format: DVD •
$129.95
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